Dear Valued Customer,

During the past few months, we’ve received numerous queries about the Mitsol payment options, terms and processes and we thought it would be useful to share some of these FAQs and the answers with you.

The following popular FAQs refers to all customers that make payments either via debit order or cash/EFT deposits.

FAQ

Q: What is Mitsol’s bank account details
A: Please find attached, confirmation of our bank account.

Q: What is the grace period to pay for my service/s Invoice?
A: All invoices are due within 7 days of the Invoice date, after which, services will be suspended.

Q: My account has been suspended due to non-payment, what is the quickest payment option to have it reinstated?
A: We recommend using the online payment options, Click Here. These payments will clear instantly and will automatically re-enable your service with 30min of the payment being made.

Q: My account has been suspended due to non-payment, can I do an EFT payment outside of business hours?.
A: We recommend using the online payment options, Click Here. These payments clear instantly and will automatically re-enable your service with 30min of the payment being made.

Q: What happens if I do an EFT payment outside of business hours?.
A: Our accounts department only operate during business hours and will allocate this payment once it has cleared, this may take a couple days if a payment is made over a weekend.

Q: What happens if I do an EFT payment outside of business hours but require my service to be re-enabled ASAP?.
A: Our accounts department only operates during business hours and will allocate this payment once cleared, this may take a couple days if a payment is made over a weekend. We suggest you make another payment via the online payment portal to get your service re-enabled and the EFT payment that was made will be credited to your account and allocated to the following month’s subscription.

Q: Why has my account moved from Debit order to EFT/Cash payments?
A: If the debit order is rejected by the bank with a code other than (02) (Not provided for), or your bank rejects the debit order with a code (02) for 3 consecutive debit orders, our system will automatically move the account onto EFT/Cash payments until the customer has rectified the issue with their bank, Unpaid transaction codes can be found here.

Q: How can I move back onto Debit Order?
A: Please request a debit authority form from accounts@mitsol.net, once received please complete and return and your account will be updated to be debited the following month on the date requested.

Q: What days do the debit orders run?
A: We process the debit batch on either the 1st, 7th or 15th of every month.

If you still have any unanswered questions, please feel free to email our accounts department accounts@mitsol.net and they will gladly respond to you with 24hrs.

Kind regards,

The Mitsol Team