Hooray! Exciting news – this month we celebrate our 21st birthday, reinforcing our position as leading internet connectivity specialists in the fibre and wireless broadband sectors in KZN.
Our founding director, Warren Bricknell, launched the company in Umhlanga in 1999 with one assistant and a bakkie, supplying desktop and network support within the greater Durban area.
Fast forward 21 years, and today Mitsol builds, owns and operates its own fibre and microwave wireless network, servicing many thousands of customers.
The evolution of technology during Mitsol’s lifetime has been exponential, incorporating the move to broadband over wireless and then to fibre, in answer to the country’s demand for faster, more reliable and best-value internet connectivity.
So just how and why have we survived for more than two decades in the highly competitive telecommunication sector in a sluggish economy?
We believe the company’s staying power and growth is the result of a firm dedication to progress and an unswerving customer service ethic. We constantly invest in the best-of-breed technology – this keeps us ahead of the curve and, ultimately, ahead of the competition.
Our customers benefit from this approach as we ensure that we always offer the fastest connectivity at the best value for money without compromising on quality and stability.
We are constantly on the lookout for new ways to give customers good deals – for this reason we follow the Open Access model when we fibre up a housing estate or business park, partnering with several Internet Service Providers (ISPs). This means that customers get access to our high-tech service, but they are given the choice of operators and deals. This healthy competition between the ISPs translates into more affordable deals, the elimination of long-term contracts and better customer service.
Mitsol’s strategy for growth is to continue expanding both our fibre and wireless footprint into new geographical areas and to continuously strive to remain ahead of the pack through innovation and dedication.