FIBRE IN YOUR AREA

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Search for an address in the search box below. If your address falls within the coloured sections of the map, fibre is available or is coming soon. Follow the prompts to see which packages are available in your area.

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ABOUT FIBRE BROADBAND

Firing Up the Fibre Revolution

Fibre to the Home (FTTH) brings a major shift in the way South Africans choose bandwidth providers to access the internet in our homes. Up till now, the current copper-based access technologies were not only limited in capacity, but a key element was missing – CHOICE was never an option. Now, FTTH offers us many options regarding speed and quantity and service providers for accessing the internet.

FTTH typically consists of three partners – layer one puts the physical fibre into the ground, layer two (MITSOL) lights up the fibre, while layer three partners (the Internet Service Providers) liaise directly with the public and provide customised packages to suit the demands of consumers. MITSOL’s Open Access FTTH network adds real value to our customers in terms of available bandwidth. And, importantly, it breaks the current monopoly of SA’s major telecom operators, thereby offering consumers’ CHOICES for the first time.

CHOICE - a novelty that MITSOL’s FTTH network brings to the SA broadband market, with a focus on two key factors for our customers:

1) Price, and
2) Service delivery from the competing Internet Service Providers (ISPs)

Each ISP that uses MITSOL’s open access model has access to identical functions and services at the same price, to ensure a fair and open market that ultimately benefits consumers. We at MITSOL are proud to have embarked on the FTTH journey, and believe that consumers should demand nothing less than Open Access Networks to ensure that we don’t just deliver high speed bandwidth, but rather a great value, highly functional, adaptable digital solution within the broadband revolution.

Our goal is to be the catalyst to creating an Open Access Network space that drives

Increased freedom of choice for our end-users
Service innovation from our ISPs
Maximum market efficiency on our fibre networks

FIBRE FAQ

Frequently Asked Questions

We have compiled some questions & answers that we think that you may have with regards ordering your FTTH (fibre to the home) to your home. Simply click on the question and the answer will pop out. If you still have any queries, please feel free to contact us & our FTTH team will endeavour to answer them (info@mitsol.net or 0861 477477)

What is an ‘Open Access Network’?

Wikipedia says (https://en.wikipedia.org/wiki/Open-access_network): ‘An open-access network (OAN) refers to a horizontally layered network architecture in telecommunications, and the business model that separates the physical access to the network from the delivery of services. In an OAN, the owner or manager of the network does not supply services for the network; these services must be supplied by separate retail service providers. There are two different open-access network models: the two- and three-layer models.

“Open Access” refers to a specialised and focused business model, in which a network infrastructure provider limits its activities to a fixed set of value layers in order to avoid conflicts of interest. The network infrastructure provider creates an open market and a platform for internet service providers (ISPs) to add value.

The Open Access provider remains neutral and independent and offers standard and transparent pricing to ISPs on its network. It never competes with the ISPs.’

The MITSOL OAN is a 3-layer model:

  1. Layer-1 the fibre provider, LinkAfrica
  2. Layer-2 the network infrastructure provider (light the fibre), MITSOL
  3. Layer-3 ISP’s

Basically this is a network that will allow you, the user, choice in which ISP you would like to use as long as that ISP is signed up onto the MITSOL Open Access Network. Currently there are 13 ISP’s & more still to come.

See the graphic below for for a visual representation of a fibre network:

What are the costs involved?

Pricing & packages will vary from the various ISPs. You will deal directly with your ISP of choice & pay one fee directly to the ISP. The Layer-1 and Layer-2 do not bill you (End-User) or raise any special levies to the Body Corporate to cover costs. The Layer-1/2 levy a port fee back to the ISP.

You will find all the packages available on the MITSOL OAN here http://ftth.mitsol.co.za/

Are there any setup costs?

Yes, some ISP’s will charge a setup cost. The setup costs normally cover the cost of the router required to provide service to your home as well as the installation. This cost will vary with each ISP depending on the package that you choose.

What are the contract terms?

Again this will vary with the package that you choose with your ISP. There are monthly, annual (12-months) & 24-month contract terms

Will I still need my ADSL or Telkom lines?

No, fibre will replace your ADSL copper services completely as well as your telephone line. If you have a phone number that you would like to keep, you can port that number to your ISP of choice as long as they support VoIP (voice over IP) services. If you don’t want to port your number, your ISP can provide you with a 087 number to run VoIP in your home.

Can we use existing Wi-Fi Access Points in our house?

Yes, you can. Your current access points will plug into the new fibre router where previously it was plugged into the ADSL modem.

I want fibre but would like to stay with my ISP?

If your ISP is currently on the MITSOL OAN, you will need to contact that ISP to make the conversion to a fibre service.

If they are not, engage with us & we can advise if we are in negotiations with them to provide services on our fibre network.

I would like to proceed and order my fibre line. What do I do next?
  1. Click on the package that you like. If you are happy with the package, you will see the
  2. Click on & complete the details requested.
  3. This will send a request through to the chosen ISP who will then make contact with you to process your order.
  4. Your ISP will then place the order with MITSOL.
  5. When the fibre network becomes available, the fibre installer will make contact with you to do a site survey to agree on a route for the fibre into your home. They will then do:
    • Site Survey.
    • Trenching/Civil work.
    • Float Fibre
    • Splice the fibre and test.
  6. MITSOL will then do the following.
    • Prep ONT device.
    • Make appointment to install ONT
    • Advise ISP customer is ready for activation.
    • Your ISP will now be ready to install your router and make your service live.
  7. Your ISP will then install your modem & turn your services on.
  8. In existing areas with Fibre available and operating in area LinkAfrica have defined 4 Weeks from order. In new areas this is dependent on Outside Plant (OSP) Build, this can be from 1 month to 4 months depending on the OSP installation.
How much faster is fibre vs ADSL?

A fibre connection makes use of light impulses to carry its data, instead of electrical impulses, as the copper lines (ADSL) do. The light impulses bounce along the inside of thin glass fibre tubes. As fibre optic broadband is Internet at the speed of light, it is therefore, much faster allowing for upload and download speeds to be greatly increased. What this means is that your downloading & uploading of files to for example Dropbox, Office365, OneDrive, etc. will be so much faster than ADSL. Fibre installed at your house will have the capability of delivering services of up to 1 gigabyte per second if you want… THAT’S 1000 TIMES FASTER THAN A 1 megabyte ADSL LINE!!!!

However, remember that your speeds will be limited to the package that you select from your ISP.

Will you need to trench my property to get the fibre installed?

The Layer-1 fibre provider LinkAfrica, make use of a patented system called FOCUSTM. With this system, LinkAfrica make use of both storm water and sewer systems as much as possible to prevent the trenching of roads, driveways, etc. However, there may still be an element of trenching which will be required. Your designated installer will make contact with you beforehand to confirm which route to take into your home before they install.

Which areas already have FTTH, and how do I get fibre into my suburb?

MITSOL has already lit up fibre in:

  • Umhlanga
  • Durban
  • Ballito
  • Kloof
  • Hillcrest
  • Pinetown

Where MITSOL roll out next will be dependent on where the greatest interest is. So if you want fibre soon, persuade your neighbours to show interest and register at this link http://fibretomyhome.co.za/register/ . Doing this will influence the decisions of the network planners to install fibre sooner.

Do MITSOL apply any contention policies to their fibre service?

MITSOL have ample capacity on their fibre network. However, MITSOL do reserve the right to apply contention ratios to the network should the need arise. The worst case scenario for the FTTH network would be a 10:1 ratio. That said, contention is normally experienced on the Internet portion of the service and not the access portion.

Will the ISP’s impose any contention, AUP (acceptable use policy) or FUP’s (fair use policy) on their services?

Shaping or throttling on your fibre package is a question that would need to be taken up with your relevant ISP to confirm.

What bandwidth is the average home using?

The most popular speed is the 20mb service for a normal household. However depending on your requirement, this may vary. Below is a guide:

  1. < 1 Mbps
    • Email
    • Instant Messaging
    • Frustrating Web Browsing
  2. 1-2 Mbps
    • Web Browsing
    • Audio Chat
    • Streaming Audio (i.e. Spotify, Pandora, Google Music, Sound Cloud, 5FM Streaming)
    • Online Gaming
    • Facebook
  3. 3-4 Mbps
    • Video Chat
    • Streaming Online Video (YouTube/Netflix/Showmax, etc.)
    • High Quality Photos
    • Peer to Peer File Sharing
    • Obsessive Facebook Use
  4. 5-9 Mbps
    • Streaming HD Video
  5. 10-20 Mbps
    • Digital Software Distribution
  6. 20-50 Mbps
    • Downloading very large files
    • Streaming multiple Online Videos (YouTube/Netflix/Showmax – multiple TV’s in house)
  7. 50+ Mbps
    • Huge households
    • Corporations
    • Small Countries
    • Impatient People
    • Make my neighbour jealous
What bandwidth does Netflix or Hulu use?

Here is a list of the Internet speeds recommended by the streaming services:

Netflix

  • 1 Mbps for viewing on a laptop computer
  • 2 Mbps for SD video on a TV
  • 4 Mbps for 720p HD video
  • 5 Mbps for “the best video and audio experience” (according to Netflix)

Hulu Plus

Note: If a TV show or movie repeatedly needs to buffer, Hulu Plus will stop streaming the video and recommend that you downgrade the video quality.

  • 1 Mbps for SD video
  • 2 Mbps for 720p video
  • Over 3.2 Mbps for best quality HD video and audio

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